Klarna FAQ

Shop now. Pay later with Klarna.

Klarna is a payments service that helps you buy the things you want or need. Right now, over 150 million people worldwide use Klarna at over 450,000 online stores.

Here’s how it works:

Step 1

Add products to your cart and select “Klarna” when you check out

Step 2

Enter a few personal details and you’ll know instantly if you’re approved

Step 3

Klarna will send you an email confirmation and reminders when it’s time to pay and you can manage your orders and payments in the Klarna app.

Klarna FAQ

There are varying time limits in which you can cancel your order depending on which delivery option you've chosen, so we would always suggest that you call us on 01732 456 497 to see if we are able to assist you.

The majority of our products are in stock and available for immediate dispatch. However, some are on a forward order. Stock status is shown underneath each product within the collection page and the expected delivery date will be displayed in your cart.

  • In stock the item is in our warehouse and can be dispatched immediately
  • Stock available stock is on its way to our warehouse and will be dispatched as soon as it arrives. The estimated delivery date will displayed.
  • Pre-order this is either a brand new product launch and will be arriving soon. The expected delivery date will displayed.
  • Delivered direct items are shipped directly from the respective supplier, who will make direct contact to arrange a convenient delivery time. The expected delivery date will displayed.
  • Stock back soon items are on order but are temporarily out of stock with our supplier. If you have a specific query, please contact our team who will be happy to help.

Card payments will be debited and cleared by Shopify Payments. Please be sure to provide your exact billing address and telephone number - the address and phone number your credit card company has on file for you. Incorrect information may cause a delay in processing your order.

Once your online order is complete, you will receive an electronic confirmation via email. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the authorization is refused, we will not be liable for any delay or non-delivery. We will however endeavor to inform customers ASAP so that they may resolve the problem.

We never knowingly oversell, and we offer our customers the best prices we can. We offer a price match request service as we want to help you find the right products, at the right time, at the right price. So where we can, we will consider price matching to offer you the best prices we can.

From time to time we offer short term sales, product promotions and special offers periodically along with discount codes. Unfortunately these can never be used retrospectively (on orders already placed), or after the expiry date advertised. All promotion and discount codes can be used when ordering both online and in -store.

Only one voucher code may be used per transaction and are only applicable on full price items. If you would like any help applying a discount, please contact our team who will be happy to help.

At Little Poppets & Co, we're dedicated to offering the best prices on premium brands. If you find lower prices elsewhere, or products excluded from our promotions, if you let us know, we will do our best to match. Find out more here.

Klarna FAQ

Make your purchase today so you can try before you buy. Only pay for what you keep. Pay up to 30 days later. No interest. No fees, when you pay on time.

Paying after delivery allows you to try before you buy and is the easiest way to shop online.

  • Complete the payment in full after purchase at no added cost.
  • Report returns directly in our app and only pay for the items that you keep.
  • Not making your payment on time could affect your ability to use Klarna in the future.
  • Debt collection agencies are used as a last resort

Pay in 30 days is an unregulated credit agreement. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status.

T&C's and late fees apply.

Spread the cost of your purchase into 3 interest-free instalments. The first payment is made at point of purchase, with remaining instalments scheduled automatically every 30 days. Select the Klarna option and enter your debit or credit card information.

  • A new way to pay that's an alternative to a credit card.
  • 3 instalments gives you flexibility to shop without interest.
  • Not making your payment on time could affect your ability to use Klarna in the future.
  • Debt collection agencies are used as a last resort.

Klarna's Pay in 3 is an unregulated credit agreement. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status.

T&C's and late fees apply.

With Klarna, you are always covered through Klarna’s Buyer Protection policy. Modern safeguards protect your information to prevent unauthorised purchases.

Visit Klarna app Klarna’s Customer Service page for a full list of FAQs, live chat and telephone options.