We are happy to refund or exchange any product*† purchased via www.littlepoppets.co returned within 30 days of purchase (excluding delivery charges).

In all cases a returned product must be its original condition, unused and in original packaging. Proof of purchase is required (for online orders you can use your order confirmation email or dispatch email).

†Exclusions - toiletries, and personal products such as breast pads and nappies, briefs and
products that have been personalised, software, DVD's, food (including formula milk), TENS
machines, gift vouchers, gift cards and opened mattresses, If any products are returned that were part of a multi-buy promotion then all items must be returned.

*This does not affect your rights if the product is faulty or misdescribed.

Easily return your unwanted items within 30 days to receive a full monetary refund

All returned goods must be accompanied by a note of your details and order number.

You can print a returns slip here

Your refund will be processed within 48 hours of receiving your item

Please note any postage incurred by returning the item(s) to us will not be refunded. If you need advice before you return an item please ring us on 01732 456497.

Should you require a large/heavy unwanted item to be collected this can be arranged by calling 01732 456497.

Items can be returned to our store but will be subject to the same checks to ensure items meet our returns criteria.

To return an item you should use your local postal service at your own cost.
You should obtain a proof of purchase receipt. We recommend using a tracked service. All refunds for items returned will be credited to the original payment card and/or PayPal account.

Items should be sent in their original packaging, marked as “returned goods” to:

Little Poppets & Co 142 St Johns Hill, Sevenoaks, Kent TN13 3PF

Please include the RETURNS SLIP in the parcel.

Please note: Failure to mark the parcel as “returned goods” and or to include the returns slip may lead to a delay in your refund being processed.

If you place an order with a discount that is applicable over a certain order value, then return an item from the order that takes the order below the threshold, this will be reflected in your refund.

For example, if an order is placed for £110 with a discount applied 'Save £10 over £100 spend' and an item worth £20 is returned for refund. The £10 discount would no longer be applicable as order value is now lower. As such when the refund is made it will be for a total of £10 rather than £20.

Occasionally we offer free gifts with purchase. These are considered part of the purchase and must be included, in an unused condition, with any such returns, in order for a full refund or credit to be given. If an item is returned without the free gift, we reserve the right to charge the full RRP for it, which will be automatically deducted from any refund made.

To return items delivered directly from our suppliers, please contact our customer service department who will assist in arranging a collection of your goods by the supplier. Please note: furniture items that have been built cannot be returned. All items must be unused, with their original packaging intact, return collection charges may vary.

If an item you have purchased from Little Poppets & Co develops a fault as a result of the
manufacturing process within 30 days of purchase we will refund or replace the item for you - Exclusions, terms and conditions apply.

After 30 days of purchase items are covered under a manufacturer’s warranty and we will strive to ensure we rectify the fault accordingly. To find out the length of the manufacturer’s warranty please get in touch or consult the product instruction manual. If you require assistance contact Customer Service at sales@littlepoppets.co

To be able to assist you we may ask you to provide us with images or a short video of the fault. From time to time we may request we collect the items from you, in this instance all costs will be covered by ourselves. Items will need to be packaged for travel.

The manufacturer’s warranty only covers against manufacturing faults and does not cover the following:

Normal wear and tear
Misuse such as, but not limited to, improper storage and product care
Maintenance and use other than that indicated in the user guide
Failure to follow the instructions in the user guide
Abuse, neglect, carelessness or accident
Modification or alteration of the product
Air transportation or freight damage
Damage to tyres such as holes, punctures or tears
Mounting or installation of third party products such as buggy boards that are not recommended by
the manufacturer

Please note, that while this list is inclusive, it is not exhaustive.